Shipping policy

1. Delivery area and cost

We ship to eligible addresses in the 48 contiguous U.S. states. Alaska, Hawaii, Washington, D.C., U.S. territories and international destinations are outside our delivery area. Contact us before ordering to a PO box, military address or location with restricted carrier access. If we cannot serve an address, we contact you to resolve it or cancel and refund the affected unshipped items.

Standard outbound shipping is free for eligible orders, with no minimum purchase, shipping surcharge or handling fee. Product prices are in USD and include applicable sales tax. Non-quality return postage is paid by the customer.

2. Processing, transit and cutoff

Order processing - 1-3 business days.
Estimated transit after dispatch - 5-8 business days.
Estimated total - 6-11 business days.

Business days are Monday-Friday, excluding U.S. federal holidays. Business hours are 9:00 a.m.-5:00 p.m. Eastern Time (ET), with a 5:00 p.m. ET cutoff on business days. ET follows EST (UTC-5) or EDT (UTC-4) as applicable. Orders placed after cutoff, on weekends or on federal holidays enter the next business-day processing cycle. Orders placed before cutoff still follow the stated processing period.

3. Dispatch and tracking

Dispatch address - 540 BLACKBURN Road, RINEYVILLE, KY 40162, United States.

When your order ships, we email shipment confirmation and available tracking details to the address used at checkout. Tracking may take time to update after the carrier receives the package. If items ship separately, transit begins for each parcel when it is dispatched.

4. Delays, address problems and missing parcels

If we cannot ship within the promised time, we contact you before that period ends, explain the delay and offer the choice to accept revised timing or cancel affected unshipped items for a full, prompt refund. We obtain delay consent where required and cancel and refund when required consent is not received. Transit times are estimates and may be affected by weather or carrier disruptions.

Check your full shipping address at checkout. Email us promptly for corrections before dispatch. If delivery fails or the package appears lost, contact us with the order number. We investigate with the carrier, including when a parcel is marked delivered but has not arrived, and arrange an appropriate resolution.

5. Damaged or incorrect delivery

Email support@driftwoodtrading.shop if an item arrives damaged, defective, incorrect or incomplete. Keep packaging and take photos when reasonably available. We cover necessary shipping costs for confirmed issues as described in our Return and Refund Policy.