FAQ

What does Driftwood 37 sell?
We sell natural-style home decor in four collections. They cover pillows and throws, vases and decorative objects, baskets, trays and coasters, and frames and wall decor.

Are pillow inserts, stems, candles or sample prints included?
Check the "Included" information for the specific product. Pillow covers, vases, candle holders and picture frames may be photographed with separate styling pieces. Framed art listings specify when the print and frame are included.

Will the color and finish match the photograph?
Use the listing's color and material description alongside the photos. Wood grain, stone pores, fiber tones and glaze can vary, and screen settings may affect appearance. Email us about a material difference.

Where do you deliver, and how much does shipping cost?
Standard shipping is free to eligible addresses in the 48 contiguous U.S. states. Washington, D.C., Alaska, Hawaii, U.S. territories and international destinations are outside the delivery area. Contact us before ordering to a restricted or special address.

How long does delivery take?
Processing takes 1-3 business days. Estimated transit is 5-8 business days after dispatch, for an estimated total of 6-11 business days. The order cutoff is 5:00 p.m. ET on business days.

How do I track my parcel?
We email available tracking information when the order ships. Contact us if the parcel is missing, tracking is stalled or you have not received the tracking email.

When is payment collected?
Payment is collected at order placement. Available methods and the USD total, including applicable sales tax, are shown at checkout.

Can I cancel or change my order?
Email us as soon as possible before dispatch. We cancel unshipped orders and try to accommodate changes before dispatch. Once shipped, you can request an eligible return after delivery.

How do I return an item and who pays postage?
Email us within 30 calendar days after delivery. Send the approved return within 14 calendar days after authorization. You pay postage for non-quality returns. We cover necessary shipping for confirmed defects, transit damage, wrong items and missing included pieces.

What if my vase, candle holder or picture frame arrives damaged?
Email your order number and a description of the damage. Include photos of the item and packaging if you can safely take them. Contact us before mailing a damaged item back.

When will my refund appear?
We review the return within 5 business days of receiving it and initiate an approved refund within 2 business days after approval. Your provider typically needs another 5-10 business days to post the refund.

How can I make a privacy request?
Email support@driftwoodtrading.shop with the subject "Privacy Request" or "Do Not Sell or Share." We handle the request under applicable law.